Refund Policy

Refund Policy

Returns

We are committed to our customers and want you to be happy. We stand by our products and offer a 100% customer satisfaction guarantee so if you are unhappy with the product when you receive it you can return it to us to get a full refund.

To be eligible for a full refund your item must be unused and in the same condition that you received it. It must also be in the original packaging.     

Unfortunately any item not in its original condition, will not be eligible for a refund.

If you product arrived damaged we will gladly replace it for you if you e mail us a photo of the damaged item within 7 days of receipt to emperiususa@gmail.com.

Please return undamaged products only to: Emperius Goods LLC, 8 The Green, Suite #7353, Dover, DE 19901 with proof of purchase within 14 days and we will gladly refund you.

*PLEASE NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back the unwanted product at your own expense.

We highly recommend shipping your piece (s) back via Fedex/UPS not USPS.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance as we can't guarantee that we will receive your returned item.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)
If you haven’t received a refund within 5 working days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund  please contact us at emperiususa@gmail.com.